Life Science / 製薬業界
Delivery Partner for Domestic pharmaceutical company in Global set up（LS-2508）
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職務内容
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【Explain the department】
Life Sciences Unit, which is highly recognized in the global pharmaceutical industry, is a business unit that is expected to grow and expand in the future.
We target Japanese pharmaceutical companies, including foreign companies, and provide IT solutions and BPO services to help them solve their management problems.
To understand customer issues and needs, provide our solutions, and deliver services to help businesses grow.
【Explain the project】
Tiasho engagement is strategic wngagement we are TCS is providing multiple servcies in IS area e.g. AWS cloud implementation, provide GxP expertise, Setup network and security operations.
The client expects TCS to play pattner role and bring global experiences and best practices to their organization.
Due to lack of LS knwoeldge TCS common infrastructure team (Network, Security, Cloud) resources are unable to scale the enagagement.
【Advantages of the positions】
After observing for more than 6 months we decided to assign DP from LS womeone who has good understanding of domain and has good LS experience.
This person can hae a lot of contextual discussion with client and help us grow from business
【Job description】
Can lead service delivery meetings and customer engagement meetings organised for clients
•Can supervise team member`s daily operations wrt. day to day support function. E.g
•Refer. client provided SOPs , support documents and job aids etc. required to perform tasks and activities as part of day to day operations ( application support
•Engage (calls , meetings , in person discussion ) with client and other vendor teams for troubleshooting and issue resolution
•Provide Service Management (L2 support) for services in scope e.g.
oIncident management
oChange management (incl. set up and facilitation of Change Control Board, participating Architecture review including downstream system related impacts assessment, joining Data Governance for data related topics and IT project portfolio management if the change is treated as project)
oProblem management (e.g. pattern / root cause analysis and proposing preventive action or changes to reduce incidents)
oService Request fulfilment (both planned and ad-hoc)
oConfiguration management (including Governance & Control such as access provisioning)
oKnowledge management (e.g. Self-service knowledge portal, Data Catalog using Collibra, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)
oUse client provided standard service management tools e.g. Service Now ,JIRA ,Confluence
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登録資格
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■Required skills
・Domain experience in IT Infrastructure Service with
ITIL framework.include Digital Service Desk, Filed Support, Desktop Engineering,
Messaging & Collaboration and IT Service Management
Proactive attitude, willing to learn, good communication
・Proactive attitude, willing to learn, good communication skills
・Experience and maturity to handle support team (L2/L3) operations
・Can handle multiple stakeholder e.g. client, other vendor, TCS team.
・Can engage with multi- vendor teams on need basis (issue resolution) proactively without waiting for any direction / help / guidance.
・Can share updates with stakeholders periodicall
■Nice-to-have skills
Rich experience in team building, team leadership, strong organizational
interpersonal skills.
・Process strong influencing skills and substantial delivery capability.
・Excellent planning, organization and implementation skills.
・Solid ability to work flexibly and on own initiative.
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待遇
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■雇用形態
正社員
■給与
・管理監督者区分：有
月給：600,000円〜1,200,000円 ※経験・能力など考慮の上、当社規程により決定
・管理監督者区分：無（みなし労働時間制：専門業務型裁量労働制）
月給：300,000円〜600,000円
裁量労働手当：60,000円〜80,000円
※経験・能力など考慮の上、当社規程により決定
一日当たりのみなし労働時間：8時間
残業手当：なし
昇給：あり
賞与：あり
■勤務時間
9:00〜18:00
（実働8時間・フレックスタイム制有、コアタイム10:00〜16:00）
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)
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勤務地
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Hybrid - Client & TCS office & some days remote
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