Sales Position/営業職
Sub-Unit Head - IT Services Operations (Japan) / Insurance Unit
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職務内容
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【Job Summary】:
As the Sub-Unit Head for IT Services Operations, you will be responsible for managing end-to-end IT service delivery, business growth, and operational efficiency in Japan. This role requires strong leadership, strategic thinking, and hands-on experience in IT services, client engagement, and operational management within the Japanese market.
【Key Responsibilities】:
•Develop and execute operational strategies to enhance service delivery and business growth in Japan.
•Drive revenue growth by expanding existing accounts and identifying new business opportunities.
•Ensure alignment with the company's global strategy while catering to local market needs.
•Oversee IT service delivery, ensuring adherence to SLAs, KPIs, and customer satisfaction benchmarks.
•Implement best practices for project management, service operations, and quality assurance.
•Manage and optimize budgets, resources, and processes for operational efficiency.
•Act as the key point of contact for clients, ensuring strong relationships and business expansion.
•Collaborate with sales, delivery, and technical teams to provide tailored IT solutions.
•Drive customer success initiatives and enhance service offerings based on client needs.
•Lead and mentor teams, fostering a high-performance work culture.
•Hire, train, and develop talent to meet current and future business needs.
•Ensure compliance with local labor laws and corporate policies.
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登録資格
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【Qualifications & Experience】:
•Education: Bachelor's or master’s degree in IT, Business Administration, or a related field.
•Experience: 20+ years in IT services, with at least 5 years in a leadership/operations role in Japan.
•Industry Expertise: Strong knowledge of IT service management, outsourcing, and enterprise solutions. Insurance is must or connection with insurance industry influencer or decision makers
•Client Engagement: Proven track record in managing enterprise clients and delivering large-scale IT projects.
•Leadership: Experience in managing diverse teams, driving performance, and fostering innovation.
•Language: Proficiency in Japanese (business-level) and English (business-level) is required.
【Preferred Skills】:
•Deep understanding of Japan’s IT services market and business culture.
•Strong negotiation and stakeholder management abilities.
•Familiarity with ITIL, Agile, and DevOps frameworks.
•Experience working in a global/matrix organization.
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待遇
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■雇用形態
正社員
管理監督者分類：有
試用期間：有（3か月）
残業手当：無
賞与：有
昇給：有
■給与
※経験・能力など考慮の上、当社規程により決定
■就業時間
9:00〜18:00
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、
完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、
育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)
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勤務地
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本社（麻布台）/ 在宅勤務
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