Infra Positions / インフラ職種
Cloud Technical Lead/Engineer (Finance)【Job No.832, 833】
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職務内容
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【Explain the department】
・(Cloud/On-premise) Infrastructure operation services for specific customers
・(Cloud/On-premise) Infrastructure construction services for specific customers
・(Cloud/On-premise) Shared operation services
・Data center facility services
[Size] Number of employees: 150, Number of business partners: 70, Number of sub-teams: about 20
[Atmosphere] About half of the members work in the office and the other half work from home. Good communication between members and teams.
Although the members are mostly Japanese, they are multinational, and many members communicate in English.
Since many engineers were transferred from other departments to our department in April, we are currently restructuring the teams within the department."
【Explain the project】
New Project
We received an RFP from the client for L1 operations and submitted our first response in December last year. We presented our final proposal in March this year. The probability of receiving the order is high, and the project is expected to start in June.
【Advantages of the positions】
Work through in this project, candidates could be improved deep technical skillset of the wide variety of IT technologies from server, storage, network and also Windows Server. In addition, candidates might be improved global communication skills through working closely with TCS offshore team.
【Career path】
The most immediate path is from engineer to technical lead, and then if you move on to a technical field, there is a path to become an enterprise architect or technology head, and if you move on to a management field, there is a path to become a delivery partner or delivery head.
【仕事内容]
First Level Support (L1) Infrastructure services for application / systems located in Japan covering 24x 365 with Japanese and English language capability.
This support level receives and handle inbound inquiries or requests through channels like ITSM tools, email, chat, phone, or other means agreed.
-L1 support logs/ categorizes/ prioritizes/ tracks and routes incidents reported by users or system events(alerts) generated by monitoring tools.
-L1 support may implement changes into production environment adhering firm’s change control procedure.
-L1 support is intended to be the first to acknowledge an incident and where possible L1 tries to resolve the incident.
-L1 support tracks tickets end to end until successfully resolved.L1 engineers can implement First Time Fix by following documented Standard Operating Procedures.
-L1 support escalates to the next level of support(L2) through a documented escalation procedure.
-L1 engineer generally have around 2 to 4 years of prior relevant experience.
-L1 person has both Japanese and English language ability, speaking, reading, and writing included.
-Apart from L1 support, the responsibility includes may include service management, Incident Manager, Event Management, and generate KPIs for overall service management L1 support provides.
-Platform Engineer (Windows/RedhatLinux)
-Database Engineer
-Network Engineer
-Middleware Engineer
-Web Engineer
-Workspace Core Platform
-Application Packaging/Windows atch Management
-Event/Incident
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登録資格
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【Required skills】
•L1 infra Monitoring and Operation experience
•SOP based Operation (incident management and change management)
•Service management using ITSM tool
•Preferred Bilingual - mandatory (Japanese - N2, English - Fluent)
•Ready to work in global project with global members
Experience managing l1/L1.5 operations across any of these technologies
• Platform Engineer (Windows/RedhatLinux)
• Database Engineer
• Network Engineer
• Middleware Engineer
• Web Engineer
• Event/Incident
【Nice-to-have skills】
Technical experience across multiple technology
• Platform Engineer (Windows/RedhatLinux)
• Database Engineer
• Network Engineer
• Middleware Engineer
• Event/Incident
【Bilingual】
Preferred Bilingual
• Mandatory (Japanese - N2, English - Fluent)
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待遇
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■雇用形態
正社員
管理監督者分類：無
労働時間区分：時間管理またはみなし労働時間制
みなし労働時間制の種類：専門業務型裁量労働制
一日当たりのみなし労働時間：8時間
■給与
月給270,000円〜720,000円
※経験・能力など考慮の上、当社規程により決定
裁量労働手当：有の場合は、60,000円~80,000円
残業手当：有または無 ※グレードにより異なる
昇給：都度
賞与：あり
■勤務時間
9:00〜18:00
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
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勤務地
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100％ Office work
TCS Japan Office and Client Office (may change later as per customer need)
24/365 support with rotating shifts
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