Digital Transformation / デジタルトランスフォーメーション
☆Bilingual Service Delivery Manager *Insurance industry
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職務内容
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【About Project】
・ Large-scale project for Global Insurance company.
・ TCS provides application maintenance and support services for 200+ applications for Generate Insurance customer.
・ 300+ resources are currently supporting from offshore and onsite location.
【Advantages of the positions】
・ Will enrich one industry experience by working with one of the large General Insurance customer with 200+ diversified application.
・ Managing larger team operating from local and Global locations
・ Can understand more on the services offered by TCS in Application development portfolio and Infrastructure support
・ Will have opportunity to get involved in IT modernization programs and also gain experience in application portfolio rationalization
【Career path】
・ Opportunity to move into leadership roles in managing Application development programs
・ Enhance ones skills by involving in finding solutions for the customer problems and get experience in leveraging tools and accelerators
・ Experience in working with Global TCS talents and TCS Centre Of Excellence team on specific needs and TCS offerings and Solutions
【Role and responsibilities】
• Ensure successful delivery of IT services and solutions by managing scope, quality, timelines, and customer expectations.
• Act as the primary liaison between clients, internal teams, and stakeholders to drive service excellence and customer satisfaction.
• Monitor service performance, identify areas for improvement, and implement process enhancements to achieve operational efficiency and reliability.
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登録資格
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【Must】
・JLPT N2 or N1 certified. Fluent in reading, writing, and conversing in Japanese with native speakers
・Overall IT experience of 10+ technology experience and minimum of 5 years of increased responsibility managing technical staff or related leadership field.
・Customer engagement at Tower lead/ Functional Group and CIO levels
・Monitor and troubleshoot production issues for various systems and applications
・Collaborate with cross-functional teams to identify and resolve production issues
・Perform root cause analysis and provide solutions to prevent future issues
・Create and maintain documentation related to production issues and resolutions
・Implement and maintain processes and procedures to improve production support
・Provide daily, weekly, and monthly reports on system performance and issue status
・Coordinate with development teams to ensure proper deployment and release of software updates
・Participate in on-call rotation and respond to production issues after business hours
・Technology knowledge on either technology from below: MS/Java/Mainframe/Salesforce/Angular/Python/Data technologies
【Nice to have】
・Experience in general insurance systems, Agile, DevOps
・To understand the available tools, accelerators and solutions on next generation Application maintenance and help in customizing the solutions to meet account objectives
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待遇
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■給与
月給：経験・能力など考慮の上、当社規程により決定
裁量労働手当：有(60,000-80,000円/月支給)
残業手当：なし
昇給：都度
賞与：あり
■勤務時間
9:00〜18:00
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)
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勤務地
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Tokyo Office / 東京事業所採用
Work 5 days at client office(Tokyo) /週５日クライアント先（東京23区)での就業となります。
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