Digital Transformation / デジタルトランスフォーメーション
☆SRE Lead *Insurance industry
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職務内容
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【About Project】
・ Large-scale project for Global Insurance company.
・ TCS provides application maintenance and support services for 200+ applications for Generate Insurance customer.
・ 300+ resources are currently supporting from offshore and onsite location.
【Advantages of the positions】
・ Will enrich one industry experience by working with one of the large General Insurance customer with 200+ diversified application.
・ Managing larger team operating from local and Global locations
・ Can understand more on the services offered by TCS in Application development portfolio and Infrastructure support
・ Will have opportunity to get involved in IT modernization programs and also gain experience in application portfolio rationalization
【Career path】
・ Opportunity to move into leadership roles in managing Application development programs
・ Enhance ones skills by involving in finding solutions for the customer problems and get experience in leveraging tools and accelerators
・ Experience in working with Global TCS talents and TCS Centre Of Excellence team on specific needs and TCS offerings and Solutions
【Role and responsibilities】
• Drive reliability and availability improvements across critical services, leading incident response and performance optimization.
• Lead adoption and standardization of automation, infrastructure-as-code, and CI/CD practices to enhance team efficiency.
• Provide technical leadership, mentor team members, and collaborate with development and business stakeholders to embed SRE best practices.
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登録資格
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【Must】
・JLPT N2 or above certified. Fluent in reading, writing, and conversing in Japanese with native speakers
・Overall IT experience of 15+ technology experience and minimum of 2 years of increased responsibility managing technical staff or related leadership field. Experience in agency platform is an advantage for this role
1)Build & manage key skill resource team (ServiceNow, Dynatrace, Splunk, Azure Cloud, Ansible)
Work with Application and Tech Family Team – to assess requirement and start SRE Journey
i.e. to onboard monitoring using DT and integration with ServiceNow
2)Perform Data Analytics using various Management/IT Key Information report/Dashboard for identification of
Trend or behavior of Alerts/Problem/Incident
3)Retrospect on High Priority Incident and carry out Root Cause Analysis , present the finding to stakeholders
4)Design Dashboards with key depiction on Apdex, Availability, Failure Rate, Throughput and responsiveness.
5)Define event mapping rules to make sure right support group to get assigned incident.
6)Run the Major Incident Management meeting ny adhering to the customer guidelines and take it to closure
7)To record the opportunity for improvements, assign to right stakeholders and ensure for timely closure
8)Liaise with all required stakeholders in delivering the TCS scope of services and enable required competencies for the members to perform their duties
9)Define the On Call schedule in ServiceNow and maintenance window in APM tool.
10)Discover automation opportunities using Ansible/terraform by working in coordination with platform to identify toil
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待遇
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■給与
月給：経験・能力など考慮の上、当社規程により決定
裁量労働手当：有(60,000-80,000円/月支給)
残業手当：なし
昇給：都度
賞与：あり
■勤務時間
9:00〜18:00
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)
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勤務地
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Tokyo Office / 東京事業所採用
Work 5 days at client office(Tokyo) /週５日クライアント先（東京23区)での就業となります。
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