TTH (航空/物流業界)
Delivery Manager - Airline Digital Transformation TTH-2625
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職務内容
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■Department Introduction
TTH is a specialized business unit focused on delivering innovative IT and business solutions across the travel and logistics ecosystem, covering airlines, airports, rail, hospitality, logistics, ports, and urban transportation.
What We Do
We work at the core of global travel and logistics operations, enabling:
• Customer booking, ticketing, and reservations
• Cargo, freight, and supply chain operations
• Airport, rail, and hospitality systems
• Finance, loyalty, CRM, and digital platforms
Our systems ensure seamless movement of passengers and cargo across the world.
High Impact Work
• Contribute to technology services supporting airline operations, cargo movement, and customer experience.
• Support reliable delivery of services that contribute to passenger, shipment, and customer experiences.
Global Exposure
• Work with leading airlines, logistics firms, and travel organizations
• Exposure to international customers and multi-cultural teams
Growth & Learning
• Strong focus on training, AI enablement, and upskilling initiatives
• Opportunities in functional, technical, and domain roles
Collaborative Culture
• Strong emphasis on teamwork, customer connect, and recognition culture
• Continuous engagement via team events, learning programs, and recognitions
Japan Business Overview
• Strong presence across Airline, Logistics, and Rail sectors in Japan
• Work with diverse, globally distributed teams
• Experience supporting airline and logistics domains in Japan
■Project Introduction
The project involves a key digital commerce platform supporting online airline sales and customer interactions. The project covers application and UI development, enhancements, testing, release activities, and production support. Major enhancements include digital payment capabilities, global standardization initiatives, and platform upgrades. The project also offers opportunities to apply AI-enabled approaches within the development lifecycle. The platform helps improve customer experience, digital sales, and operational efficiency.
■Position Highlights
Covers transformation across core airline systems:
• Digital channels (Website, Mobile)
• Middleware & integrations
• Loyalty Systems
• Passenger Service System (PSS)
■Future Career Path
Delivery Manager -> Delivery Partner -> Industry Advisor
■Job Responsibilities
1. Delivery & Project Management
• Manage end-to-end delivery of multiple projects within the account
• Approve project plans, resources, and execution strategy
• Monitor scope, schedule, cost, and deliverables
• Review project plans and ensure adherence to governance
• Identify risks and define mitigation strategies & business continuity plans
• Drive process improvement and delivery excellence
• Ensure compliance with TCS processes and policies
2. Customer Management
• Actively engage with customers to understand requirements and expectations
• Ensure smooth execution and high satisfaction
• Govern and track customer feedback/action plans
• Work closely with Project Managers for issue resolution
3. Financial Management
• Manage project financial health, including budgeting, billing & invoicing, profitability & cost control, and revenue
realization
• Ensure projects meet financial KPIs and goals
4. Business Development Support
• Support pre-sales and sales activities
• Contribute to account growth and opportunity identification
• Collaborate with stakeholders to drive new business initiatives
5. Team & People Management
• Define and assign roles and responsibilities
• Set performance goals for team members
• Monitor performance and provide feedback & coaching
• Identify skill gaps and enable training & development plans
• Guide teams to achieve individual and organizational goals
6. Governance & Risk Management
• Ensure proper program governance and reporting
• Track project compliance and take corrective actions
• Manage contract changes and new project onboarding
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登録資格
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■Minimum Qualifications
• 12–15 years of IT / delivery experience
• Strong background in service delivery, program management, and client engagement
• Japanese: Fluent (Able to accurately and effectively communicate complex business topics, both verbally and in writing.)
• English: Fluent (Able to accurately and effectively communicate complex business topics, both verbally and in writing.)
■Preferred Qualifications
• Customer orientation
• Analytical thinking
• Leadership & team management
• Strategic thinking
• Coaching and mentoring abilities
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待遇
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■雇用形態
正社員/ 契約社員
管理監督者分類：有/無
試用期間：有（3か月）
残業手当：有/無
採用グレードに応じて裁量労働制(専門型、みなし労働制)を適用(裁量同等手当：6万円〜8万円/月)
賞与：有(契約社員の場合は無)
昇給：都度(契約社員の場合は無)
■給与
※経験・能力など考慮の上、当社規程により決定
■就業時間
9:00〜18:00
■休日/休暇
年次有給休暇（初年度10日 ※入社日によって異なる場合有）、完全週休2日制（土曜日・日曜日）、祝日、年末年始、慶弔休暇、育児・介護休業
■福利厚生
保険：健康・厚生年金・雇用・労災保険
制度：財形貯蓄・確定拠出年金・カフェテリアプラン（選択型法人会員福利厚生サービス）
※財形貯蓄・確定拠出年金は正社員のみ対象
施設：法人会員施設（スポーツクラブ、温泉保養所、ホテル他)
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勤務地
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TCS Roppongi Office, Hybrid (3–5 days in office per week)
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